lv18a Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how lv18a collects, stores, and protects your data.
This Privacy Policy ("Policy") sets out our commitment to protecting the personal information of lv18a platform users ("you" or "user"). Please read this policy carefully before using this site. By accessing the site, you are considered to have accepted the terms of this policy.
1 Definitions and Scope
Below are the meanings of some important terms used in this privacy policy:
- "Platform" refers to the lv18a website, mobile version, and all services connected to it.
- "Personal Information" refers to any information by which you can be directly or indirectly identified — such as your name, email address, mobile number, date of birth, payment-related information, and so on.
- "Processing" refers to any activity involving the collection, storage, modification, use, transfer, or deletion of data.
- "Third Party" refers to any person, organisation, or service provider other than lv18a.
This policy applies to all registered and unregistered users of the lv18a platform. If you visit this site from Bangladesh, the applicable laws of Bangladesh and the terms of this policy will apply to you.
Last Updated: January 2026
2 Data Collection
We collect your information in various ways. Details are described below:
2.1 Information You Provide Voluntarily
Information you provide yourself during registration, login, and financial transactions is collected. This includes:
- Full name and username
- Email address and mobile number
- Date of birth and gender
- Current address
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for financial transactions)
- Content of messages sent via live chat and email
2.2 Automatically Collected Information
Some information is collected automatically while you use the lv18a platform:
- IP address and device identifier information
- Browser type and operating system
- Pages visited, duration, and activity logs
- Referral source (where you came from when you visited our site)
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
Some information may also reach us through identity verification services and payment processing partners. This information is used solely for legal compliance, fraud prevention, and account security.
3 Data Use
We use the information we collect for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and bonuses
- Providing personalised services to improve your gaming experience
- Providing support through customer service and live chat
3.2 Security and Legal Compliance
- Detecting and preventing fraudulent activity
- Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Preventing access by minors (21+ verification)
- Providing information in response to lawful requests from law enforcement agencies
3.3 Communications and Notifications
- Sending important updates, transaction confirmations, and security alerts
- Informing you about promotional offers and bonuses, subject to your consent
- Informing you about responsible gaming information and tools
3.4 Product and Service Improvement
- Monitoring and improving platform performance
- Analysing user experience to develop new features
- Diagnosing and resolving technical issues
4 Data Storage and Protection
lv18a gives the highest priority to protecting your personal information. We use internationally recognised data protection technologies:
4.1 Encryption and Technical Protection
- SSL (Secure Sockets Layer) encryption is used for all data transmissions
- Industry-standard encryption technology is applied for storing financial information
- Firewalls and intrusion prevention systems are active at the server level
- Regular security audits and vulnerability assessments are conducted
4.2 Data Retention Period
We retain your personal information only for as long as it is necessary:
- Active account information: for as long as the account remains open
- Financial transaction records: for the period required by legal obligations
- Even after account closure, information may be retained for the period required by legal necessity
4.3 Access Control
Only those staff members and employees who need access to your personal information for their work may access it. All staff are bound by strict non-disclosure agreements (NDA).
5 Sharing Information with Third Parties
lv18a does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
- Payment Processing: Necessary information is shared with the relevant financial service providers to complete bKash, Nagad, Rocket, and bank transfers.
- Identity Verification: Information may be shared with an accredited verification service provider to complete the KYC process.
- Technology Services: Limited information may be shared with cloud, hosting, and analytics service providers for platform operations.
5.2 Legal Reasons
Information may be disclosed as part of a legal obligation in the following circumstances:
- In response to a valid court order or request from a law enforcement agency
- In the investigation of fraud, money laundering, or other unlawful activity
- To protect the rights and safety of lv18a or its users
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will provide advance notice and will require the new authority to maintain the same privacy standards.
6 Cookies and Tracking Technologies
The lv18a platform uses cookies and similar technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary for maintaining login status, ensuring security, and running core functions.
- Performance Cookies: These collect anonymous statistics to understand how you use the site.
- Preference Cookies: These remember your language, theme, and other preferences.
- Session Cookies: These are automatically deleted when you close your browser.
6.2 Cookie Control
You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may disrupt some site functions and may cause login issues.
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right to Know
You may request to know what types of information we are collecting and storing about you. We will endeavour to respond within 30 business days of receiving your request.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated by you directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. If you object to receiving promotional emails, you may click the "Unsubscribe" link in any message.
7.5 How to Exercise Your Rights
To exercise any of the rights above, please contact us. We provide support 24/7 via live chat and email. Requests will be processed after your identity has been verified.
8 Protection of Minors
lv18a is an adults-only platform. This site is operated solely for individuals aged 21 or above.
- We do not intentionally collect any information from persons under the age of 21.
- Age verification must be completed as a mandatory step during registration.
- If we learn that a minor has created an account, that account and all associated information will be deleted immediately.
- If you suspect that a minor you know is using this site, please notify us immediately.
9 Changes to Privacy Policy
lv18a reserves the right to amend or update this privacy policy from time to time.
- You will be notified of any significant changes via email and/or through a notice on the site.
- Notice will be provided at least 7 days before the change takes effect.
- If you continue using the site after a change, you will be considered to have accepted the new policy.
- If you do not agree with the changes, you may request to close your account.
The "Last Updated" date at the top of this page always indicates the most current version.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. We provide support in Bengali.
After receiving your request, we will try to respond as quickly as possible. For privacy-related matters contacted by email, you will generally receive a reply within 24 hours.
You can visit our FAQ page or learn about our responsible gaming guidelines for your convenience.